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Nachricht von 2014-04-28, 19:54 Uhr Dear Customer, Caused by the former announcend storage issue, our service provider is currently migrating all vServer data to a new storage system. According to our information the vServers should get started as soon as the migration is done. Currently we cannot announce any new ETA. we will inform you as soo as the issues is solved. Please excuse the inconvenience caused.
Nachricht von 2014-04-27, 22:20 Uhr Dear Customer, against the information in our previous update, we have been informed that starting vservers was still not possible. Obviously damage to the caching data of the cluster file system has occured. Currently our service partner is in progress to recover the issues together with the vendor. Currently we cannot announce any new ETA, when the issues will be solved.
Nachricht von 2014-04-27, 19:06 Uhr Dear Customer, our service partner has been in contact with the developers of the storage architecture to ensure a proper restart of the VMs and IO load after the unclean shutdown during the power loss this morning. We expect the systems to get back online this evening, the first systems should be starting up in the next hour. Should your vserver still be unavailable after we send the outage fixed notice, please send a mail to our support team.
Nachricht von 2014-04-27, 09:39 Uhr Dear Customer, in the meanwhile we received new information about the state of the vserver infrastructure. The fire department has opened up the area again, since 07:00 UTC all repairings have been finished. Our service partner is currently powering the infrastructure including the host machines again. It will still take a while until the vservers are able to start again, due to the complexity of the infrastructure. We will keep you up to date about any changes.
Nachricht von 2014-04-27, 06:26 Uhr Dear Customer, we are sorry to announce, that our vserver platform is not available since about 02:17 UTC. Our service partner informed us, that there has been a major power outage at the related data center. Due to a lightning struck, parts of the building have been automatically cut from power distribution. We currently cannot announce a recovery time yet, but we will update you as soon as possible.